Back On Track Physiotherapy FOR APPOINTMENTS: (03) 442 6616 Queenstown Frankton Jacks Point Arrowtown FOR APPOINTMENTS: (03) 442 6616
(03) 442 6616 Book a Physiotherapist

Frequently Asked Questions

Below are some of the common queries we get from our clients. If you need any more information don't hesitate to drop us an email or give us a call.

Physiotherapists use in-depth knowledge of how the body works, combined with hands-on clinical skills, to assess, diagnose and treat symptoms of illness, injury or disability. A physiotherapist has a University qualification and may also have further post graduate education in a specific field of physio. They are members of the Physiotherapy Board of NZ which ensures that they partake in continuing professional development and remain registered.

No you don’t, you can come straight to Back On Track, no referral required.  Physios are registered health professionals who can lodge an ACC claim for you if you have an injury.

We ask for 4 working hours notice in order to cancel your appointment. Late cancellations or unattended appointments will be charged at 50% of the usual rate. Please call the clinic 03 442 6616 to cancel or leave a message if outside of office hours which are 8.30am-5pm Monday- Friday.

ACC stands for Accident Compensation Corporation. ACC provides compensation for any injury sustained in NZ to both residents and visitors to NZ. So if you have injured yourself in New Zealand as the result of an accident you will be covered by ACC. This means that you only pay a surcharge for treatment and ACC will cover the rest. We can lodge claims directly for you at Back On Track. 

That is no problem. If you have been treated under ACC we will need your ACC claim details and we can go from there.

Wear comfortable clothing. You may be required to remove certain clothing depending on what area needs to be treated. Our physios are very professional and your modesty and comfort is paramount.

Sure can. Some people like to bring a family member or friend with them for support which is fine with us.

During the initial appointment the physio will first take a detailed history from you with regards to your injury and medical history. We may also discuss your occupation, sports and hobbies so we can get a good grasp of what you get up to. This helps us formulate our goals with you for your treatment. Following this the physio will examine you and then a diagnosis and prognosis will be discussed with you during this session. The treatment will then begin!


Each person and injury is different and treatment is tailored to the individual. Patients may receive one or many of the following: soft or deep tissue massage, trigger point therapy, acupuncture, mobilisation, manipulation, myofascial release, ultrasound, core strengthening exercises, exercise prescription, workplace advice, posture re- education or gait re education.

At your subsequent appointment, the physio will ask you how you responded to the previous visit and continue treating you. There will be constant reassessments during each subsequent visit to ensure we are doing are upmost to get your injury better as quickly as possible.

This depends on the injury that you have. On your first visit the physio should give you an idea of how long your injury is going to take to resolve and how many treatments are required.

Should the physio feel that an X-ray is required, they can write a referral for you and you can go and get an Xray when it suits you.

Should your injury require further investigation, our physios can refer you to a specialist. This will be discussed with you so you that receive the best possible care and investigation as quickly as possible.